Privacy Policy

At BConnectz (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, or request our private services, tailored itineraries, local experiences, travel support, airport transfers, or related arrangements.

 

1. Who We Are

• Business name: BConnectz, Unipessoal Lda.

• Website: www.bconnectz.com

• Email: info@bconnectz.com

For the purposes of data protection law, BConnectz is the data controller of your personal data.

 

2. What Personal Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Telephone number / WhatsApp number

• Travel, itinerary, pickup, destination or location details

• Dates and times relevant to the requested service

• Flight details, where relevant

• Passenger and luggage details, where relevant

• Preference details and other information required to arrange requested services

• Information included in messages, contact forms or enquiry forms

• Payment-related information, where applicable

• Technical website data such as IP address, browser type, device information and website usage data

We only collect personal data that is relevant to providing our services, arranging requested experiences or travel support, or responding to your enquiry.

 

3. How We Collect Your Data

We may collect your personal data when:

• You submit a contact form or service enquiry

• You contact us by email, telephone or WhatsApp

• You request private services, itinerary support, airport transfers, local experiences or related arrangements

• You make a payment

• You browse our website

• You voluntarily provide information to us

 

4. Why We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to your enquiries

• To review and manage service requests

• To arrange and provide private services, tailored itineraries, selected local experiences, airport transfers and related travel support

• To communicate with you about your request, booking or arrangements

• To manage payments and invoicing

• To maintain business records

• To improve our website and services

• To comply with legal, regulatory, accounting and tax obligations

• To protect our legitimate business interests, where appropriate

 

5. Legal Bases for Processing

Under the GDPR, we rely on one or more of the following legal bases:

• Contract

Where processing is necessary to take steps at your request or to provide the requested service.

• Legal obligation

Where we must process data to comply with applicable laws.

• Legitimate interests

Where processing is necessary for the operation, security and improvement of our business and services, provided your rights do not override those interests.

• Consent

Where you have given consent, for example if you choose to receive certain communications or where cookies require consent.

 

6. Sharing of Personal Data

We do not sell your personal data.

We may share your personal data only where necessary with:

• Payment service providers

• Website hosting or website platform providers

• IT and communications service providers

• Professional advisers such as accountants, legal advisers or insurers

• Trusted service partners or suppliers where necessary to deliver the requested service or arrangement

• Public authorities or regulators where required by law

Where third parties process data on our behalf, we take reasonable steps to ensure that they handle personal data appropriately and securely.

 

7. International Transfers

If any of our service providers process personal data outside the European Economic Area, we will take appropriate steps to ensure that your data is protected in accordance with applicable data protection law.

 

8. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to respond to enquiries, provide services, manage arrangements, maintain records, and comply with legal, accounting or tax obligations.

When personal data is no longer required, we will delete it or securely store it only where legally necessary.

 

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the details listed in the Contact Us section. The European Commission’s guidance for individuals lists these core GDPR rights, and the CNPD is the Portuguese supervisory authority for such matters.

 

10. Complaints

If you have concerns about how we handle your personal data, please contact us first, and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the relevant supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

 

11. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

 

12. Cookies and Website Data

Our website may use cookies or similar technologies for functionality, performance, analytics, security and user experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings, although some parts of the website may not function properly as a result.

 

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or website functionality. The latest version will always be published on this page.

 

15. Contact Us

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact:

BConnectz
Email: info@bconnectz.com