Terms & Conditions

These Terms & Conditions govern the use of the website operated by BConnectz (“we”, “us”, “our”) and the provision of private services, tailored itineraries, selected local experiences, airport transfers, travel support and related arrangements.

By using this website, contacting us, requesting a quotation, or arranging a service, you agree to these Terms & Conditions.

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1. Business Information

Business name: BConnectz, Unipessoal Lda.
Website: www.bconnectz.com
Email: info@bconnectz.com
VAT / Tax Number: PT519447956 / 519447956

 

2. Scope of Services

We provide pre-arranged private services, which may include tailored itineraries, selected local experiences, airport transfers, travel support and other related arrangements, subject to availability and operational feasibility.

All services are supplied by prior arrangement only.

 

3. Website Enquiries and Service Requests

Any contact form submission, email, message or website enquiry is treated as a request for service only.

A service is not considered confirmed until we have expressly confirmed the requested arrangement in writing, including by email or WhatsApp. Until confirmation is issued, availability, timing, logistics, pricing and any supporting transport remain subject to review.

 

4. Quotations and Prices

Unless expressly stated otherwise, any price indication provided through the website, email, WhatsApp or other communication is subject to confirmation.

Final pricing may depend on factors such as:

• requested service type

• itinerary or destination details

• date and time

• total duration

• waiting time

• passenger or guest numbers

• luggage requirements, where applicable

• additional stops

• special requests

• third-party arrangements or access requirements

We reserve the right to revise a quotation where the information originally supplied is incomplete, inaccurate, or later amended.

 

5. Payment Terms

Payment terms will be confirmed at the time of service confirmation.

Depending on the service, we may require:

• full advance payment

• a deposit

• payment before the service begins

• payment through an agreed payment link or invoice

• payment on account, where previously agreed with approved partners or repeat clients

Where payment is required in advance, failure to make payment by the requested deadline may result in cancellation of the booking or arrangement.

 

6. Customer Information

Customers are responsible for ensuring that all information supplied is complete and accurate, including:

• full name

• contact details

• requested dates and times

• pickup and destination details, where applicable

• flight details, where applicable

• passenger or guest numbers

• luggage requirements, where applicable

• preferences and special requests

• any information needed to arrange the requested service properly

We shall not be responsible for disruption, delays, failed collections, or service issues caused by inaccurate or incomplete information supplied by the customer or by the person making the booking on the customer’s behalf.

 

7. Transport, Vehicle Capacity and Luggage

Where a service includes private transport, it will be provided as confirmed for the relevant arrangement.

Unless otherwise agreed, transport services may be provided using a Mercedes-Benz GLS executive vehicle.

Where that vehicle is used, it can accommodate up to 6 passengers. For airport transfers with luggage, a maximum of 5 passengers is recommended for optimal comfort and luggage capacity.

Customers must accurately declare passenger numbers and luggage requirements. Where the number of passengers or luggage exceeds the safe or practical capacity of the vehicle, we reserve the right to:

• refuse the arrangement

• require an adjusted service arrangement

• propose an alternative solution where available

• apply additional charges where appropriate

Oversized luggage, pushchairs, golf bags, sports equipment, pet carriers, or similar items must be declared in advance.

 

8. Airport Transfers and Flight Details

Where airport transfer services are requested, customers must provide accurate flight details where relevant.

Where flight details are supplied, we may monitor the flight in order to adjust the pickup time in line with actual arrival status.

Where included in the confirmed arrangement, meet & greet may be provided in the arrivals area.

If incorrect or incomplete flight details are supplied, we cannot guarantee timely collection based on flight tracking.

 

9. Waiting Time

A reasonable waiting period may be included for airport arrivals to allow for immigration, baggage collection and exit from the terminal.

For other time-specific arrangements, customers or guests are expected to be ready at the agreed time and location.

Additional waiting time may:

• result in extra charges

• affect onward scheduling

• reduce availability

• lead to cancellation where the delay is excessive

Any included waiting time and any additional waiting charges may be communicated at quotation or confirmation stage.

 

10. Changes, Delays and Customer Responsibility

Any request to amend the date, time, pickup point, destination, itinerary, passenger count, luggage, preferences, or other material booking detail should be communicated as soon as possible.

We will make reasonable efforts to accommodate changes, but cannot guarantee that all amendments can be accepted once a service has been scheduled or confirmed.

The customer remains responsible for ensuring that all passengers or guests are ready to proceed at the agreed time.

 

11. Cancellations and No-Shows

Cancellation or amendment requests must be communicated as soon as possible.

We reserve the right to apply cancellation charges where a service has been booked, resources have been allocated, reservations have been made, or transport or other arrangements have already been committed.

A customer or guest may be treated as a no-show where:

• the customer or guest does not present themselves at the agreed time or place

• the customer cannot be contacted using the details provided

• the customer abandons the service without notice

• the delay exceeds a reasonable or agreed waiting period

Where a no-show occurs, the booking or arrangement may be cancelled in full and the applicable charge may remain payable.

 

12. Special Requests

Any requirement for child seats, booster seats, reduced-mobility assistance, pet transport, accessibility support, special access arrangements, or other specific requirements must be requested in advance.

We will make reasonable efforts to accommodate such requests, but they are subject to availability and prior confirmation.

 

13. Conduct, Safety and Refusal of Service

We reserve the right to refuse, suspend or terminate a service where a customer’s, passenger’s or guest’s conduct is abusive, threatening, unsafe, unlawful, or likely to cause damage or risk to people, vehicles, property or third parties.

Smoking is not permitted inside any vehicle used for transport services.

Customers may be held responsible for cleaning costs, repair costs, or other losses arising from damage caused by negligence, misuse, or inappropriate conduct.

 

14. Delays Beyond Reasonable Control

While every effort will be made to provide a punctual and reliable service, we shall not be liable for delay, disruption, or non-performance caused by circumstances beyond reasonable control, including:

• traffic congestion

• accidents

• road closures

• severe weather

• airport disruption

• flight delays or cancellations

• public authority restrictions or instructions

• strikes

• force majeure events

In such circumstances, we will make reasonable efforts to communicate and minimise disruption where possible.

 

15. Third-Party Suppliers and Partner Services

Where operationally necessary and where appropriate, we may fulfil part of a service through trusted partners, suppliers, drivers, vehicles, venues or other third parties.

Where this occurs, we will remain the customer-facing point of contact unless otherwise agreed.

 

16. Website Content and Availability

We make reasonable efforts to ensure that the content of this website is accurate and up to date. However, all website content is provided for general information only and may be amended at any time without notice.

We do not guarantee that the website will always be available, error-free, or uninterrupted.

Nothing on this website constitutes a binding offer unless expressly confirmed by us in writing.

 

17. Intellectual Property

All website content, including text, branding, logo, graphics, layout and original images, is owned by or licensed to us unless otherwise stated.

It may not be copied, reproduced, republished, distributed or used for commercial purposes without prior written permission.

 

18. Privacy and Data Protection

Any personal data submitted through the website or during the booking or arrangement process will be handled in accordance with the Privacy Policy.

Customers should review the Privacy Policy to understand how personal data is collected, used and protected.

 

19. Complaints

If you have a complaint regarding our services, please contact us directly first so that we may attempt to resolve the matter promptly and fairly.

 

20. Official Complaints Book

Consumers may submit a complaint through the official Livro de Reclamações Electrónico, which is the official online complaints platform.

Official platform: Livro de Reclamações Eletrônico

 

21. Alternative Consumer Dispute Resolution

In the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity (RAL).

Further information: RAL information link

 

22. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude or limit any mandatory rights that consumers may have under applicable law.

 

23. Governing Use of the Website and Services

These Terms & Conditions apply to the use of this website and to requests, quotations and arrangements made through it or in connection with the services described on it.

 

24. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this page.

 

25. Contact

If you have any questions regarding these Terms & Conditions, please contact:

BConnectz
Email: info@bconnectz.com